Order Guidelines

  • 我們沒有發售現貨,請需於最少四日前於網頁下單(23:59 截單)。
    4 days notice is required for all orders. (Cut-off time: 23:59).


  • 最遠可預訂三十日後的蛋糕。
    We accept orders 30 days furthest.


  • 如少於四日訂購蛋糕,會視為急單處理,需要Whatsapp +852 54410282查詢,並且每張急單需要另加行政費$50。
    With orders less than 4 days away till pickup date, please WhatsApp us on +852 54410282. They are considered as urgent orders which will be charged for $50 administration fee.


  • 下單先,請先閱讀網頁主頁中的月曆,了解清楚該月店休日子或特別安排。
    Before you add your product to cart, please refer to the calendar on the homepage to acknowledge our day-offs or other special arrangements. After that, please choose your product and add to cart.
    After that, please choose your product and add to cart.


  • 請選擇取貨方式、交收日子及時間。
    如當日為店休、已截單日子 或 訂單已滿,日子將會顯示為「灰色」,表示當日不會再接訂單。
    Choose your pickup date and time before you check out.
    The date on the calendar will be blocked out if our studio is closed OR the booking is full.


  • 下單完成後,你將會收到確認電郵。如沒有收到電郵,請盡快與我們聯絡。
    You will receive a confirmation email once you place an order.
    If you have not received any email from us, please contact us as soon as possible.


  • 所有訂單一經付款確認,我們恕不接受取消訂單及退款。
    No cancellation or refund would be accepted once the order is confirmed upon payment.
    Please contact us at least 4 days in advance if you need to change the pickup date.
    We reserve the right to decline any reschedule requests due to limited order availability.


  • 上門自取蛋糕當日,我地強烈建議客人自備保溫袋或現場向我們購買保溫袋。
    On your pickup day, we strongly recommend you to bring your own thermal bag or purchase from us in store.
    During your travel, We recommend that the cake box should be flat and secure at all times and avoid placing it in direct sunlight during your own transportation.
    We will not take responsibility for any damage incurred during your own transportation.


  • The Mochiffon Cake 保留更改、終止及不時修改有關條款及細則之權利。
    如有任何爭議,The Mochiffon Cake 將保留最後的決定權。
    The Mochiffon Cake reserves the right to terminate the offer or to amend the terms and conditions of the offer without  prior notice.
    In case of any disputes, The Mochiffon Cake reserves the rights of final decision.
          Last Update: 10/1/2022